Էլեկտրոնային կառավարման ենթակառուցվածքների ներդրման գրասենյակ

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What is xID?

xID is a mobile app, a smartphone authentication tool that enables you to sign electronic documents and authenticate in online platforms. Documents signed using the xID tool have the same legal significance as a handwritten one.

How can I get it?

You need to have the app on your smartphone to download Scan the QR code. You can register: • By submitting personal data in the application and passing a health check, • By visiting the operator's office.

How do I register on the app, what are the steps?

In order to register, you can submit personal data (passport, biometric passport, ID card) in the application and pass a health check. This option will require • Scan the MRZ code of the document or fill them manually. It is necessary to fill in carefully, because the provided data will...
Where is the operator's office and when can I visit to activate xID?

The office of the system operator "EKENG" CJSC is located at the following address: RA, Yerevan, 0010, Tigran Mets 4, 5th floor. To visit it is necessary to queue in advance through the Unified platform of electronic requests: https://e-request.am/hy/e-letter/queuing REMEMBER: in order to activate xID at the operator's office, you...
How much does the xID service fee?

To sign electronic documents, it is necessary to activate the electronic signature. The annual service fee is AMD 3,000. There is no additional fee for using the xID application. So you: • You can identify yourself on the platforms for free • To sign documents, it is necessary to activate...
Is xID safe?

Yes, xID is a highly secure authentication and electronic signature tool. The technology is based on the following principles: • "Only you know" - PIN codes, no one knows them except for you. • "Only you manage" - the part of the private key is stored in your smartphone, •...
What data is collected by the app and how is my personal data protected?

The terms of data collection, storage and transfer are defined in the personal data protection and privacy policy of the system. Please read the policy carefully, as well as follow the changes made to it.

What are PIN and PUK codes?

By registering in the xID application, you define • two PIN codes: one for electronic signature, the other for identification on platforms, • PUK code is for changing or resetting PIN codes. It is necessary to set easy-to-remember PIN codes so that you don't have to write them down somewhere....
What should I do, how can I deactivate xID if I lose my phone?

To apply xID on your behalf, PIN code set by You (only you know) is needed. However, in such cases, when you have lost your phone, you should immediately contact the operator of the platform for deactivation. To activate xID on a new phone, you will need to go through...
How can I change PIN/PUK codes of xID if they have become known to someone else?

You can change PIN code with the help of PUK code. If another person also knows your PUK code, you need to perform the following steps: • contact the Operator to deactivate the account, • register again by setting new PIN and PUK codes

How to reset PIN/PUK codes If you have forgotten them?

You can restore PIN code with the help of PUK code. If you have also forgotten the PUK code, you should contact the Operator to deactivate the account, after which you will need to go through the registration process again and set new PIN and PUK codes.

Can a foreigner get an xID?

Yes. A foreign citizen who has a SSN can obtain an xID. First, they need to visit the Operator's office (the visit must be booked in advance: https://e-request.am/hy/e-letter/queuing) and present a valid identity document, after which you can go through the registration process yourself.

When do I need to update my xID, what is the purpose and how can I do it?

xID certificates are issued for two years period. Considering that an electronic signature is legally equivalent to a hand-signed one, it is necessary to make sure that the person acting on your behalf is you. You will receive a notification that your xID will soon expire. After the expiration date,...
“Yes em” national system for identification

The Yes em” national system for identification is a means for identification when entering any state platform. It ensures the security of our data.

What do we need to use the national identification System “Yes em”?

To use the “Yes em” national identification system, it is necessary to have: • ID card containing a chip • mobile identification SIM card (it is not applicable for eSIM mobile phones). By the way, • The chip-containing ID card (certificates) must be activated with PIN and PUK codes (https://ekeng.am/hy/pin_code_activation)...
About codes

In the case of ID card containing a chip, it is the PIN and PUK codes, which are provided with the card in a paper version; in the case of a mobile identification SIM card, it is the 6-digit code that is generated when activating mID at the office of...
Who can use the “Yes em” national identification system?

Citizens of the RA who have: • ID card containing a chip, • mobile identification SIM card (it is not applicable for eSIM mobile phones).

What are the steps to get а mobile ID SIM-card?

It is necessary to go to any office of the mobile operators with a mobile phone containing a physical card (chip) and an identification card (with or without a chip), where you will be issued a SIM card for mobile identification.   IMPORTANT: When receiving a mobile identification SIM card,...
How much does a Mobile ID SIM-card cost?

You should check the terms and cost ​​of receiving a mobile identification SIM card from the relevant mobile operator.

Is it possible to get a mobile ID SIM- card for all types of mobile phones?

This service is not applicable for eSIM mobile phones.

Is it possible to get a mobile ID SIM- card with another person's phone number?

In order to receive a SIM card for mobile identification, the phone number must be registered under the name of the given citizen. Regarding the renaming of the phone number, it is necessary to consult with the mobile operator.

Do I need PIN and PUK codes of the ordinary plastic ID card when getting a mobile ID SIM- card?

PIN/PUK codes of the ID card are not required when receiving a mobile ID SIM card.

How to get an ID card?

(Attention, only ID cards issued before February 15, 2023 have a chip), In order to get an Identification card, you should apply to the regional passport department of the Migration Service by registering in advance at the following website: https://migration.e-gov.am/hy

How to use the “Yes em” national system for identification with an Identification card containing a chip?

A computer with Windows operating system, Id card, containing a chip (Attention, only ID cards issued before February 15, 2023 have a chip), PIN and PUK codes (provided when receiving an ID card containing a chip (until February 15, 2023)) ID card reader (You can get it from "EKENG" CJSC,...
What is a digital electronic signature?

The digital electronic signature is the assurance of the authenticity, completeness and validity of the electronic document.

How to activate а digital electronic signature?

To activate the electronic digital signature, it is necessary to be aware of the terms presented on the website https://ekeng.am/hy/e_sign, in particular the public contract, and then make a payment in the amount of AMD 3000 using any payment option presented on the website https://ekeng.am/hy/payments.

How can a non-resident get an electronic-digital signature?

If a non-resident has a reference on SSN, he/she should e-mail to support@ekeng.am or through the website www.ekeng.am/hy/e_sign the residence card or passport data, reference on SSN and receipt confirming the payment of service.  If there is no reference on SSN, a non-resident should contact the tax service department of...
How should RA citizens submit a declaration?

RA citizens access the "Unified System of Electronic Services for Individuals" and submit a declaration through the “Yes em” national identification system. Attention! Active electronic digital signature is MANDATORY. How should RA citizens submit a declaration? It is necessary ·        To enter the "Unified system of electronic services for individuals"...
How should non-residents who are not in RA submit a declaration?

To access to the "Unified System of Electronic Services for Individuals" a non-resident must have • TIN (Taxpayer identification number), • username, • password. To get this data, it is necessary to visit the "Electronic Reporting System" and submit an application or contact the taxpayer service departments of SRC.

What is an official e-mail?

An official e-mail is an official means of communication which is granted and used for incoming messages free of charge. According to the legislation of the Republic of Armenia, a person is also considered properly notified if the notification has been sent to their official e-mail address, and a read-receipt...
What is a Legal Entity Code?

A Legal Entity Code is an 8-digit code which can be found in the state registration certificates issued to legal entities. To find a legal entity's code, you can also search on www.e-register.am

How should I connect to the e-Citizen system?

  To connect to the e-citizen system, you need to have an ID card and an ID card reader. To connect to the system press https://e-citizen.am/

Where can I find the list of the documents required for the e-Citizen support contract?

To see the list of the documents required for signing the support contract for e-Citizen, press here.

To see the list of the documents required for signing the support contract for e-Citizen, press here.

  It is preferable to enter the https://e-citizen.am portal with Google Chrome. If you still get the notification, follow these steps: 1. Check whether CryptoCard Suite Manager is installed and the CCMonitor icon is visible in the right-hand corner of the desktop. 2. Install public certificates (EKENG Certificate Installation) from https://www.ekeng.am/hy/ 3. Check whether your ID Card (activated with the PIN...
Where can I find the guide for e-Citizen system administrators?

To read the guide for e-Citizen system administrators press here.

What requirements should an ID card reader meet?

1. The device must have a full speed USB connection.2. The device must be compliant with ISO 7816 standard.3. The device must support T=0, T=1 protocols.4. The device must support ID-1 Card.

What ID card reader models are there?

1. SCR 3310/3310 v2.0 smart card reader2. Actividdentity USB reader v3.03. Athena ASEDrive IIIe USB reader4. Omnikey 3021 USB reader

What programs and operating systems are CryptoCard Suite Manager and JSignPDF compatible with?

CryptoCard Suite and JSignPDF are compatible with the following operating systems and software: • Windows Vista• Windows 7 / 8• MS Office  2007 / 2010 / 2013• Adobe Acrobat, Adobe Reader

Safe handling of the PIN/PUK codes

  If you get three error messages when activating your PIN code, the certificate will be invalidated and you will need to apply to the Passport and Visa Office of the Police of RA in order to obtain a new ID card. At any time after the activation, nine wrong entries will lock your PUK code,...
Why are the magenta signs of the certificates missing in Cryptotech Suite Manager?

  If the magenta certificate signs are missing in Cryptotech Suite Manager, Cryptotech Suite Manager should be reinstalled (it is advisable to uninstall it first, restart your computer and then install it). After reinstalling the software make sure that the missing certificate signs have been restored.

Why do I get the message “Your Signature could not be added to the document” when I try to sign MS Office 2010 files?

  If you get the above-mentioned message when trying to sign an MS 2010 file, please follow these steps: Start -> Programs -> Microsoft Office -> right click on Microsoft Office Word 2010, press Properties and select Compatibilty. Press Run (checkbox), select Windows XP (Service Pack 3) and click OK:  

Why do I get Validation Error when signing Ms Office files?

If you get Validation Error after signing MS Office files, we recommend that you download and install public certificates.

Why do I get error messages while signing MS Office files after service activation?

  In case of problems occurred while signing in MS Office after service annual activation, please be sure that you did not sign with a revoked certificate previously, as the reason of error messages can be the problem with CRL cache. Generally, the cache is being updating during 24 hours....
How to check the time of signature in MS Word, Excel

  To be informed about the time of signature in MS Word/Excel files, click on signature on the right corner of the document, then choose Signature Details and click on "See the additional signing information" as shown below:

How to sign on each page in MS Word document

  To create a signature on each page in MS Word, click  Insert -> Signature Line -> Microsoft Office Signature Line -> Signature Setup - > Ok  on each page appropriately.  On appeared  X--------- lines left click, then press  Sign -> OK -> fill in Name Surname or press Select Image to upload a picture -> click Sign->enter Pin code -> Press OK.

Why doesn't the certificate upload when I press Load Keys?

  If the certificate in JSignPdf does not upload when pressing Load Keys after having inserted the ID card into card reader, we recommend changing the key store type from WINDOWS-MY to WINDOWS ROOT, pressing Load Keys, disregarding the message, then choosing WINDOWS-MY and pressing Load Keys once more. Attention: please also check the date and time on your computer.

How to add 2 or more digital signatures in MS Word document?

To add 2 or more signatures in an MS Word document, remove the first card after signing, then  insert the second one, wait for certificate upload and sign by clicking  file® protect document®add a digital signature… first pressing the "change" button and choosing the certificate of the second signatory in...
How to create 2 graphical signatures in MS Word document?

  To create 2 graphical signatures in MS Word document, click  Insert -> Signature Line -> Microsoft Office Signature Line -> Signature Setup - > Ok and insert 2 signature lines. On first X--------- line sign by first card  ( left click, then press  Sign -> OK -> fill in Name Surname or press Select Image to upload a picture -> click Sign->enter Pin code -> Press OK),  then...
How can 2 or more people sign the same PDF file?

In order for two or more people to sign the same file, remove the first ID card from the card reader, insert the second one and press Load Keys in JSignPdf. If necessary, choose the signer’s certificate from the appropriate list. Press Browse in the line Input PDF file and select the already signed file with the suffix “_signed”. Attention. Select Append Signature...
How do I change the place and appearance of my e-Signature in PDF files?

  In order to change the place and size of your e-Signature in a PDF file, activate Visible Signature and press Settings. In the window Visible Signature Settings press Preview and Select and click the mouse to choose the place and size of the signature. In order to change the appearance of the e-Signature in a PDF file, select one...
Why do I get the error “Signature 1” when I am uploading a tax report?

  The problem may be caused by one of the following reasons: 1. The signature is not active because the annual fee has not been paid. 2. You have obtained a second ID card, which must be reactivated by EKENG. 3. If the signature is active but the report is not uploading, please...
How to include a certificate in Adobe Trusted Identity list?

To validate files signed with an electronic digital signature using Adobe Acrobat Reader, you need to open the document, select Edit -> Preferences -> Categories, then choose Signatures -> Verification -> click More and in the window that opens, select Validating Signatures and Validating Certified Documents -> OK.   Prerequisite:...
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